Privacy Policy

1. Data Controller

HobbySpace B.V. is responsible for the processing of personal data as described in this privacy policy.

HobbySpace B.V.
Julianastraat 76, 2161RE Lisse, The Netherlands
Email: info@hobbyspace.nl
CoC: 82840156

2. What Data Do We Collect?

We collect the following personal data when you create an account, place an order, or contact us:

• First and last name
• Email address
• Delivery and billing address
• Payment details (processed via our payment provider)
• Order history
• IP address and browser information (via cookies)

3. Why Do We Process Your Data?

We process your personal data for the following purposes:

• Processing and fulfilling your orders.
• Managing your account.
• Responding to your questions and requests.
• Sending transactional emails (order confirmation, shipping notification).
• Analysing website usage to improve our services (only with your consent).
• Complying with legal obligations (e.g. financial record-keeping).

4. Legal Basis for Processing

We process your data on the basis of:

• Performance of a contract — to process and deliver your order.
• Legal obligation — for maintaining financial records.
• Legitimate interest — for fraud prevention and website security.
• Consent — for placing analytics cookies. You may withdraw your consent at any time via the cookie banner or by clearing cookies in your browser.

5. Sharing with Third Parties

We only share your data with third parties to the extent necessary for our services, such as:

• Delivery services (for shipping your order).
• Payment providers (for processing payments).
• Hosting and technical service providers.
• Google LLC — we use Google Analytics 4 (GA4) to analyse website usage. Anonymised usage data is sent to Google servers in the US. Google processes this data under the EU–US Data Privacy Framework. Analytics cookies are only placed with your consent. See Google's privacy policy for more information.

We never sell your data to third parties.

6. Retention Period

We do not retain your personal data longer than necessary for the purposes for which it was collected, unless a legal retention obligation applies. Financial data is retained for 7 years in accordance with Dutch tax law.

7. Your Rights

You have the following rights regarding your personal data:

• Access — you can request an overview of the data we process about you.
• Rectification — you can have incorrect data corrected.
• Erasure — you can request deletion of your data.
• Objection — you can object to the processing of your data.
• Data portability — you can request your data in a machine-readable format.

Send your request to info@hobbyspace.nl. We will respond within 30 days.

8. Cookies

Our website uses the following cookies:

• Functional cookies — necessary for the proper functioning of the webshop (session, shopping cart, language preference). These do not require consent.
• Analytics cookies (Google Analytics 4) — with your consent, we place Google Analytics cookies to gain insight into how our website is used. Data is processed in anonymised form. You may withdraw consent at any time by reloading the page and responding to the cookie banner again, or by clearing cookies in your browser.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

10. Complaints

Have a complaint about how we handle your personal data? You have the right to file a complaint with the Dutch Data Protection Authority at autoriteitpersoonsgegevens.nl.